Stellar Cloud Support

Citrix Workspace for MAC, Uninstallation instructions

Follow

If Workspace is installed, this is the process to uninstall Citrix Workspace for MAC:

**Of Note. Do not install the app from the APP Store, this causes apps to automatically update and, in this case, this is not desired**


1) Citrix Workspace must be uninstalled using the installer package for MAC. Moving the app to the trash does not sufficiently remove the app.
**If no uninstall package is found, one must be downloaded. Download the install package and choose to uninstall from the choices.
https://www.citrix.com/downloads/workspace-app/mac/

Screen_Shot_2018-10-04_at_10.16.48_AM.png

 

The computer MUST be rebooted after the uninstall is complete.


2) Install the latest CITRIX RECEIVER for MAC. v12.9.1
https://www.citrix.com/downloads/citrix-receiver/mac/receiver-for-mac-latest.html

 

Once installed, do not add an email or work account into the app itself, close out of this prompt.

Screen_Shot_2018-11-09_at_11.58.46_AM.png


3) Open the Citrix Receiver App, go to menu, preferences

Screen_Shot_2018-11-09_at_11.36.23_AM.png

Proceed to file access, and ensure that the read and write radio button is checked.

Screen_Shot_2018-11-09_at_11.54.28_AM.png

 

4) Exit out of the app and log in as normal through go.stellar.aero
    **Remember to not add an account if the app prompts, cancel out of the prompt

 

Was this article helpful?
0 out of 0 found this helpful

Comments