Stellar Support

Search for answers to your questions by entering keywords below, or look through our knowledge base.

How to change your password

Follow

Reset Password

Proceed to the Stellar Cloud Portal at go.stellar.aero

Click the "Forgot Password" link under the Log On button

 

Enter your user name (user name is your full email address)

Cloud_password_reset2.png

If utilizing the email link option, please wait for an automated email to arrive from the password reset program and follow the on screen instructions.

Options can be updated, just email support@stellar.aero and have the support team send the password reset utility login to update your verification options

 

If answering questions, answering a question properly allows for a password change. Passwords must conform to certain criteria, listed on page. When all green check marks are present, click on "Reset Password"

Cloud_password_reset4.png

Change Password

When you receive notice that your password will expire, you should take proactive steps to update the password so that there is no interruption in your workflow.

To update the password manually, select your user name in the top right corner of Stellar Cloud

 

Select continue to acknowledge that you will need to log back in with your new password in order to launch your hosted applications.

 

Input your old password and update a new password

Was this article helpful?
1 out of 1 found this helpful

Comments