Receiver Clean-Up Utility
The Receiver Clean-Up utility is designed to assist with the following scenarios:
- When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
- When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
- If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
- A clean uninstall of the Receiver from that computer
Download the cleanup utility from the following site.
Navigate to the downloaded utility and run the Receiver Clean-Up Utility with administrator privileges (by right clicking your mouse and selecting run as admin).
A new window will open, follow the prompted instructions to remove the Receiver.
Uninstalling Receiver Clean-Up Utility
Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.