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Uninstalling the Citrix Receiver for Windows

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Receiver Clean-Up Utility

The Receiver Clean-Up utility is designed to assist with the following scenarios:

  • When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
  • When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
  • If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
  • A clean uninstall of the Receiver from that computer

Download the cleanup utility from the following site.

https://app.box.com/s/ewj8od3biveumjvbg7fb5h8j8xx6ixfk

Navigate to the downloaded utility and run the Receiver Clean-Up Utility with administrator privileges (by right clicking your mouse and selecting run as admin).  

A new window will open, follow the prompted instructions to remove the Receiver. 

NOTE: In order to improve the Citrix Receiver experience, users will be prompted to select Y or N to upload the Receiver Clean-Up utility logs to Citrix. Please be sure to click OK to accept the Data Collection and Privacy policy.

 

Uninstalling Receiver Clean-Up Utility

Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.

 

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